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Dealing with defective items is often frustration when it comes to online shopping. No matter whether the shopper sells it through an online retailer or a traditional store, such defect problems occur once in a blue moon. However, such online endeavors are pretty hard to deal. Although, tackling such defect problems may sound difficult, you can handle it easily if you learn some useful tips. Doing so will keep you out of stress. However, if you fail to adhere to these tips, you may find it hard to replace a defective item.

Verify the Items Immediately

Verifying the condition of items on arrival is crucial for online shoppers. The working condition of the item has to be tested and verified immediately on its arrival. Because of two important reasons, doing such things is ver important. The defective item can be returned on time without impeding the return police if it the item is tested on its arrival.

Online retailers often have specific policies pertaining to returns and failure to adhere to these guidelines may result in the shopper not being able to return the item for a refund or exchange. These policies can vary significantly from one online retailer to the next and some policies may be more liberal than others. However, consumers who determine an item is defective within a couple of days after the item is received will likely still be within the period in which returns are still accepted even with online retailers who offer the stingiest return policies.

Get In Touch With The Online Retailer

Once an online shopper realizes an item is defective, the first step he takes should be to contact the online retailers. This should be done immediately because the online retailer will likely document the claim of defectiveness during this initial call and this documentation will serve as evidence of when the item was reported to be defective. This proof will come in handy if the online retailer gives the customer problems with returning the item and there is a need to pursue legal actions.

Usually, the customer support contact numbers of the online retailers can be found in the receipt. Even if the contact number is not listed in the receipt, the consumer in fact use the business portal of the online retailer to get the contact details. Reporting the defect problem to the customer service agent has to be done at the earliest possible time.

When the Online Retailer is Unresponsive

There are high chances for a consumer to be dissatisfied with the online retailer's response to the complaint. Either the buyer may not be satisfied by the online retailer's response or may be annoyed by an unresponsive online retailer. No matter what arouses the dissatisfaction, the consumer has to try alternative methods to gain an immediate response for the complaint.

The consumer may wish to elevate his complaint by asking to speak to a supervisor. If this does not rectify the situation it may be necessary to file a complaint with an agency such as the Better Business Bureau. They can than contact the retailer on behalf of the disgruntled consumer and attempt to rectify the situation.